Merchant Success Associate

About us
At Budbee we are obsessed with fueling e-commerce growth with sustainability in mind. We offer groundbreaking last-mile solutions for the e-commerce industry, and even though it's pretty advanced stuff, it is all about having the right people on board!

Since we are growing incredibly fast with new markets or products being added pretty much every month we are not looking for the average Joe. The right people for us are people who love change and challenges and at the same time have an inner drive to get things done. By joining us in this journey you are also becoming a part of the Budbee family.

Budbee is today backed by the prestigious investors Kinnevik, H&M and Stena Sessan to name a few. We perform millions of home deliveries per year, operating in Sweden, Netherlands, Finland and Denmark.

Everyone has heard about tech or even fintech or medtech... join us and be a part of the latest and greatest which we call Logtech!

About the role
As a Merchant Success Associate you'll provide excellent service to Budbee's key merchants by handling cases with high efficiency and with end-to-end ownership. You'll work in close collaboration with our Commercial team in order to keep updated on all matters concerning our key merchants. You'll play an important role in the onboarding and implementation of new merchants, including training in the merchant portal. 

Soon enough you'll find yourself being the first point of contact internally regarding questions about our merchants. You'll be responsible for supporting and deliver on internal data-analysis and reporting using backend admin and database management systems.

What you'll need
Firstly, we believe that great people can do anything! However some personal traits we find important is:

  • Your communication skills are as high as the sky
  • We expect you to be fluent in both Swedish and English, written and spoken
  • You take a lot of ownership in your job 
  • Excellent problem solving skills with a sense of ownership and attention to detail 
  • Experience from Customer Success is a strong plus
  • If you have experience from the e-commerce system landscape, we're impressed! 

Ready for a position at one of Europe’s most exciting and sustainable LogTech companies? Apply today! Interviews will be held continously.

Or, know someone who would be a perfect fit? Let them know!


Alströmergatan 39
112 47 Stockholm Directions

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