Operations Manager (Control Tower)
Founded in 2016, Budbee is a Sweden-based tech company with the mission to make online shopping easier. In 2022, Instabee was founded after combining Budbee and Instabox - two leading last-mile delivery companies with three consumer-facing brands: Budbee, Instabox and Porterbuddy. Instabee serves millions of consumers across Europe with convenient deliveries and is on track to become the leading European e-commerce enabler. Always with the customer at heart.
About the role
In the position as Control Tower Coordinator you will be part of one of the core teams working with Instabee’s day-to-day operations. The role is based in Amsterdam but you will collaborate with the Nordic team. The Control Tower is supporting and monitoring all workflows and processes to ensure that everything is going according to plan. You will actively receive, handle or coordinate various issues or incidents in Operations, in collaboration with relevant teams, to ensure as smooth operations as possible. Further, you and your team will actively ensure that any issues are solved or escalated, that we have continuous improvement and a high level of quality. This is a full-time position and you will be working in shifts on all weekdays.
What you will do
Act as a point-of-contact for many internal departments and terminals, but also external contacts such as Merchants
Ensure that information is efficiently and accurately communicated to the relevant parties in the day-to-day
Ensure schedule adherence for route departures and arrivals for pick-up, linehaul and last mile, as well as sorting processes, to increase on-time performance and reducing Lateness as a core KPI
Receive feedback and insights from Customer Service regarding the perceived quality of our customers' experience
Act as second line support for our drivers, handling and coordinating more complex issues or accidents
Reduce technical constraints or blocks on Operations, by providing Product and Tech teams with feedback and insights on discovered issues or bugs
For the position as Control Tower Coordinator we think that you are a driven person with a technical interest. You are comfortable in having a lot of different work tasks and have no problem with communicating with different teams in a clear and effective way. Furthermore, we believe you are humble and open-minded, with a passion to solve problems and help others. You are ready to take the next step within Instabee and make sure our day-to-day operations are going smoothly.
You are comfortable with working in different systems, and have a good technical understanding
You can keep calm in stressful situations and prioritize among different tasks
You are able to collaborate with others as well as managing projects on your own
You enjoy analyzing different problems that may arise and have no problem coming up
with your own suggestions or solutions
You have good communication skills in both writing and speaking, as well as a
pedagogical way of expressing yourself
You are able to work in different shifts during all weekdays, currently within 07:00-23:00 on weekdays and 09:00-22:30 on weekends
You are fluent in both Dutch and English
What we offer
The chance to be part of something truly amazing. We can promise you that you will be challenged, pushed to develop your skillset, and have the opportunity to work with truly amazing and smart colleagues. The journey ahead is what excites every person working here today, and we are just getting started. Then there is the compensation package, benefits, etc, but we’ll get to that in due time!
If you’ve read this far, there is clearly nothing stopping you from clicking the apply button. We look forward to meeting you.
Founded in 2016, Budbee is a Sweden-based tech company with the mission to make online shopping easier. In 2022, Instabee was founded after combining Budbee and Instabox - two leading last-mile delivery companies with three consumer-facing brands: Budbee, Instabox and Porterbuddy.
Instabee serves millions of consumers across Europe with convenient deliveries and is on track to become the leading European e-commerce enabler. Always with the customer at heart.
Operations Manager (Control Tower)
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