About the role We are now looking for a dutch speaking Merchant Support Associate to provide excellent service to Budbee's Merchants and Partners in the Netherlands. You will be handling cases with high efficiency and with end-to-end ownership, and work in close collaboration with our Merchant Success team in order to keep updated on all matters concerning our merchants. You'll play an important role in offering our merchant outstanding service and making sure that they are always happy. Daily tasks include providing assistance towards merchants such as H&M and Asos with regards to our service & tracking both by email and phone. This is a full-time position with regular working hours from 08:00-17:00.
Who you are Firstly, we believe that great people can do anything! However some personal traits we find important are:
Strong communication skills, we expect you to be fluent in both Dutch and English
You take a lot of ownership in your job
Excellent problem-solving skills with a sense of ownership and attention to detail
You understand the importance of great service, at all times
Experience from Customer Service is a strong plus
What can we offer you?
Be a contributor to our mission to revolutionize e-commerce with a world-class delivery experience
A steep learning curve and opportunity to tackle challenges we face as a dynamic company
Be a part of a talented and highly motivated team
Amazing colleagues and a great work environment
Be a part of the Budbee company culture and our family 💚
Ready for a position at one of Europe’s most exciting and sustainable LogTech companies? Apply today! Interviews will be held continuously.
Founded in 2016, Budbee is a Sweden-based tech company with the mission to make online shopping easier. Budbee serves more than 40 million people throughout Sweden, Finland, Denmark, Belgium, and the Netherlands through our extensive network of parcel lockers and home delivery services.
Merchant Success & Support·Amsterdam
Merchant Support Associate - Dutch speaking
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