About the role: 
As a Merchant Success Specialist, you'll provide excellent service to our Key merchants by handling cases with high efficiency and with end-to-end ownership. You'll work in close collaboration with our Commercial team to keep updated on all matters concerning our merchants. 

You will, among other things:

• Play an important role in the onboarding of new merchants and thereafter as their main contact regarding all operational matters. 
• Be the first point of contact internally regarding questions about our merchants.
• Responsible for supporting and delivering on internal data analysis and reporting using backend admin and database management systems

Who you are: 
As a member of our Merchant Success team, you have a passion for moving fast! You are pragmatic and excellent in problem-solving together with your team while, of course, having fun at the same time. Since no day is alike at Budbee, you enjoy getting things done in a fast-paced environments and your communication skills are sky high. When new challenges comes along the way, you have a creative and positive mindset and strive to do the best at what you do.

What you'll need:
Firstly, we believe that great people can do anything! However some personal traits we find important is:

• A minimum of 2+ years relevant work experience
• Your communication skills are as high as the sky
• We expect you to be fluent in both Dutch and English, written and spoken
• You take a lot of ownership in your job
• Excellent problem-solving skills with a sense of ownership and attention to detail
• Experience from Customer Success is a strong plus
• If you have experience from the e-commerce system landscape, we're impressed!
• Bachelors degree in relevant field is meritorious.

What can we offer you?

💰 Competitive salary
🚀 Great career opportunities and being part of a fast growing company and a driven team

🏖️ 26 vacation days (as a full-time employee), holidays allowance (8%) paid out in May

🤝 7 month contract with the opportunity to be prolonged with a 12 month contract (as a full-time employee)

✨ Collective pension insurance

Ready for a position at one of Europe’s most exciting and sustainable Tech companies? Apply today! Interviews will be held continuously.