At Budbee we are obsessed with fueling e-commerce growth. We offer groundbreaking last-mile solutions for the e-commerce industry, and even though it's pretty advanced stuff, it is all about having the right people on board!
Budbee Netherlands started in September 2019. From day 1 we have not only been covering the whole country of Netherlands, but also delivering with high-quality and amazing growth with selected merchants as ASOS, Zalando, fonQ and MyJewellery. Supported by our state-of-the-art tech, creative operational processes and terminal infrastructure equipped with fully automated, proprietary sorting machines, we dare to say that we have a competitive advantage versus any competition on the local market. Budbee HQ in Netherlands is situated in the lovely B.Amsterdam, a thrilling and energizing startup environment with amazing colleagues, a gym and yes - a roof terrace as well.
Everyone has heard about tech or even fintech or medtech... join us and be a part of the latest and greatest, Logtech!
About the role
As Merchant Support Associate you'll provide excellent service to Budbee's Merchants and Partners by handling cases with high efficiency and with end-to-end ownership. You'll work in close collaboration with our Merchant Success team in order to keep updated on all matters concerning our merchants. You'll play an important role in offering our merchant outstanding service and making sure that they are always happy. Daily tasks include providing assistance towards merchants such as H&M and Asos with regards to our service & tracking both by email and phone.
What you'll need
Firstly, we believe that great people can do anything! However some personal traits we find important is:
- Strong communication skills, we expect you to be fluent in both Dutch and English, written and spoken
- You take a lot of ownership in your job
- Excellent problem-solving skills with a sense of ownership and attention to detail.
- You understand the importance of great service, at all times
- Experience from Customer Service is a strong plus
- If you have experience from the e-commerce system landscape, we're impressed!
If you are excited about joining Budbee's journey in disrupting the logistics industry - Apply now!