At Budbee we are obsessed with fueling e-commerce growth. We offer groundbreaking last-mile solutions for the e-commerce industry, and even though it's pretty advanced stuff, it is all about having the right people on board!
Since April 2018 Budbee is backed by the prestigious investor Kinnevik. Other major investors are Stena Sessan, H&M Co:Lab and AMF. Up until now we have raised over 90 MEUR in total, and today we are already doing millions of home and box deliveries each year, operating in Sweden, Netherlands, Finland and Denmark. Since we are growing incredibly fast with new markets or products being added pretty much every month, we are not looking for the average Joe. The right people for us are people who love change and challenges and at the same time have an inner drive to get things done. By joining us in this journey you are also becoming a part of the Budbee family.
We are aware that our operations impact the world around us. That is why we have offset our carbon emissions right from the very first Budbee delivery, with the help of ZeroMission. The need to take extra care of our planet affects every decision we make, however big or small it may be
About the role
We are looking for our next Customer Service & Traffic Control Representative AKA. a WOW-generator to join our pack! As a Customer Service & Traffic Control Representative, you will be responsible for the communication and support to our drivers, customers and colleagues ensuring things run (roll) smoothly even if the road may be bumpy from time to time.
Main tasks will be overviewing the drivers schedules and handle any issues or questions that might come up during their route and communicating with our customers through our chat function. It is therefore important in this role that you feel confident in handling conflicts and solving problems. Your job is to create customer success and satisfaction, which is one of our most important KPI’s.
We are a scale-up business which means a high-paced environment, driven by constant growth and new functional developments. We’re doing things differently and we’re having fun!
We are looking for our next Traffic Controller & Customer Service Representative AKA. a WOW-generator to join our pack! This role will be based in Central Helsinki and working hours are between 17-22:00 Monday-Friday. We are looking for someone that can work between 2-3 nights a week. Please do not apply if you’re not able to work these hours. You'll be working independently in Helsinki with support and contact from our HQ in Stockholm.
What You’ll Need
- Fluent in Finnish and English, both written and verbal. Swedish is not a requirement but considered a huge plus
- Experience from working in customer service or traffic control is preferred but not required - we believe that driven people can do anything!
- Your solution skills are high as the sky
- You understand the importance of great service, at all times
- Excellent communication skills
- Empathetic in dealing with different people
- You are able to work 10-15h per week.
Here at Budbee, we appreciate ambitious colleagues with a real drive. Feeling excited about this role? Then we’d love to talk to you!